Delivery

1. TIME OF DELIVERY FOR ORDERS ONLINE

Your order can be made electronically, by filling out the required fields related to collecting data for processing the order and commissioning the delivery.

If payment is made by credit card or PayPal your order will be processed within 24 hours (Monday to Friday except holidays), and delivered by the courier GLS during the next 48 hours (also Monday to Friday except holidays). For bank transfer payments, go to step 2. Your order confirmation will be sent via email to the address you gave when ordering.

We can accept any delivery address in mainland Europe (except Switzerland), which is served by the road network.

Giovanancci Caffè reserves the right to refuse an order for legitimate reasons: suspected fraud, detected inconsistencies in data collection, etc.

Giovannacci Caffè makes shipments to Italy, including the islands.
Delivery is free for orders of €50 or more.
For orders less than €95 there is a delivery fee of €6.

Giovannacci Caffè make shipments to mainland Europe, excluding Switzerland.
Delivery is free for orders of €95 or more.
For orders less than €95 there is a delivery fee of €10.

Your order will be consigned to GLS and in Italy it will be delivered within 24-48 hours from the time of shipment (48 hours to Sicily, Sardinia and Calabria). Our courier makes deliveries from Monday to Friday from 9:00 to 18:00. If delivery is unsuccessful, GLS will leave a note for you. If the second delivery attempt is unsuccessful, GLS will contact Giovannacci Caffè to report that your delivery has been returned to one of its warehouses. Giovannacci Caffè will then make arrangements with you for a third delivery attempt.

The estimated delivery time for elswehere in Europe is 72-96 hours from the time of shipment. Again our courier makes deliveries from Monday to Friday from 9:00 to 18:00. If delivery is unsuccessful, GLS will leave a note for you. If the second delivery attempt is unsuccessful, GLS will contact Giovannacci Caffè to report that your delivery has been returned to one of its warehouses. Giovannacci Caffè will then make arrangements with you for a third delivery attempt.

2. TIME OF DELIVERY FOR ORDERS MADE BY BANK TRANSFER

Orders paid by bank transfer will only be despatched once the funds have been credited to the Giovannacci Caffè bank account, which may take two to three working days. The product will be sent to the courier within 24 hours of the money being credited.

The order confirmation will be sent to you within four working days from the payment. If you have not received confirmation of the order in this time, please contact Giovannacci Caffè by e-mail at info@giovannaccicaffe.it

Orders not paid within three days of the request will be automatically cancelled.

Giovanancci Caffè reserves the right to refuse an order for legitimate reasons: suspected fraud, detected inconsistencies in data collection, etc.

3. DELIVERY PRICES

Delivery in Italy costs €6 for orders of less than €95. Delivery is free within Italy for orders of €95 or more.

Delivery elswehere in mainland Europe costs €10 for orders of less than €95. Delivery is free in mainland Europe for orders of €95 or more.

Please note that we cannot deliver to Switzerland

4. SHIPPING ADDRESS

The products will be sent to the address on your order. We can accept any delivery address in Italy and Europe (except Switzerland) and in places served by the road network.

5. DELIVERY

The courier we use is GLS.

If you pay in advance for your order using Paypal or credit card, your goods will be sent to GLS within 24 hours of confirming your order and delivery will take place within two working days after delivery to the carrier (Saturday, Sunday and holidays excluded).

For orders with payment by bank transfer, we allow at least three working days to ensure that our account has been credited with your payment before we despatch the order.

6. PRODUCTS

Please check that you are happy that your order is correct when you receive it.

7. NON-DELIVERY OF PRODUCTS

If you don't receive your goods within seven working days from the date of your order, you may cancel the order and Giovannacci Caffe will not charge you any delivery costs.